How To Contact Us
Mail: Tru Gaming, LLC
1600 Olive Chapel Road Suite 212
Apex, North Carolina, 27502
OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
We follow these privacy principles both online and offline in the collection, use, security and sharing of customer information:
NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
ACCEPTANCE OF AND CHANGES TO THIS PRIVACY STATEMENT
This is a contract between you and Tru Gaming, LLC. As we continue to improve the services, products and the features we provide, this policy is subject to change. We may amend this policy at any time by posting the amended policy on our site.
By using the Website and services, you signify your acceptance of this Privacy Statement. If you do not agree or are not comfortable with any policy described in this Privacy Statement, your only remedy is to discontinue use of the Website. Your continued use of any portion of the Website following notification or posting of such changes, will constitute your acceptance of those changes. If you have questions or concerns about our specific policies, please send an e-mail to info@trugaming.
COOKIES & OTHER TRACKING TECHNOLOGY
Cookies are small pieces of information stored by your browser on your computer’s hard drive and are used in Website system administration to keep track of movement of an individual from one screen to another. This information may be used by our staff to detect and resolve Website problems and to assist with customer support concerns. Cookies also enable us to track and target the interests of our users to enhance the users’ experience and display products that relate directly to individual user preferences.
Our Web server and analytics technology may automatically collect clickstream information such as the address (or URL) of the Website a user came from before visiting our site, which pages are visited on our site, which browsers are used to view our site and any search terms entered on our site, among other things. Our Website may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps Tru Gaming, LLC understand how visitors use our Website.
As is true of most websites, we may gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or page views. We use this information, which does not usually identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may record your IP addresses when you place an order through our site in order to detect and prevent fraud.
A web beacon is an electronic image placed on a web page that can serve many of the same purposes that cookies serve. For example, web beacons record the pages you visit on our site. We or third parties may use web beacons to track the traffic patterns of users from one page to another. We or our third party service provider may use web beacons in some of our emails to let us know which emails have been opened by recipients or track click-through rates. This allows us to gauge the effectiveness of our communications to customers and our marketing campaigns.
INFORMATION COLLECTION AND USE
Tru Gaming, LLC is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in any way that varies from what is disclosed in this Agreement. Tru Gaming, LLC collects information from our users at several different areas on our site. You may receive information regarding new features, services and special offers we think you’ll find valuable. You may also access the personal information you have submitted to Tru Gaming, LLC by selecting “My Account” and editing the information as it exists in our system currently. Tru Gaming, LLC utilizes third party shopping cart companies that are not within our direct control, and those companies process your credit card transactions and store personal data. These companies abide by the PCI Security Standards required by every major credit card company, and employ various encryption and security measures to protect your data and information.
UPDATING YOUR PERSONAL INFORMATION
Tru Gaming, LLC wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information. To update your name, address, phone number and/or e-mail information:
Login to My Account at www.TRUgaming.com to update your personal account information (if you’ve created an account on www.TRUgaming.com), OR
Contact us by phone, email, or in writing.
If you send an e-mail or letter request, please be sure to include your current information and the requested changes.
E-MAIL & ACCOUNT REGISTRATION
When you register as a member of the Tru Gaming, LLC Website or sign up to receive our e-mail offers, we collect information that helps us identify you. The more information you provide, the better we can customize our services and your experience to suit your needs and preferences.
THIRD-PARTY SERVICE PROVIDERS
We may use third-party service providers to enhance your shopping experience on our Website including, but not limited to, providing shipping services, tax services and product recommendations. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to this Website in order to provide personalized recommendations and advertisements about our goods and services on our Website as well as when you visit other Websites.
SECURITY OF YOUR PERSONAL INFORMATION
Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Tru Gaming, LLC cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
The Tru Gaming, LLC Website uses encryption technology to protect your personal information during data transport, including your name, address and credit card number. On a secure page such as the account login page, the lock icon on your Web browser switches to locked, as opposed to unlocked mode, and back to open mode when you are just browsing.
When you create an account on www.TRUgaming.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-20 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information.
DISCLOSURE OF PERSONAL INFORMATION
We will disclose your personal information when we believe in good faith that any applicable law, regulation, or legal process requires it, or where we believe disclosure is necessary to protect or enforce our rights or the rights of another member. We may also disclose aggregated member statistics in order to describe our services and audience to prospective partners, advertisers and other third parties. However aggregate data is not traceable to you specifically.
We may share non-personal information (such as the number of daily visitors to a particular Web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
CHILDREN’S AND MINOR’S PRIVACY
Tru Gaming, LLC’s Website is intended for adults 18 years of age and older. We do not knowingly collect personal information from minors under the age of 18. However, if the parent or guardian of a child or minor under 18 believes that the child or minor has provided us with personally identifiable information, the parent or guardian of that child should contact us at firstname.lastname@example.org if they want this information deleted from our files.
CALIFORNIA PRIVACY RIGHTS
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.
To request a copy of the information disclosure provided by Tru Gaming, LLC pursuant to Section 1798.83 of the California Civil Code, please contact Ben Zucker at 919-629-6380.