Emergency Notice of Possible Service Interruptions: Hurricane Florence
As Hurricane Florence draws closer to the TRUgaming office headquarters in Apex, NC, we are issuing an emergency notice to all TRUgaming customers regarding service outages.
Starting late Thursday night, September 13th, TRUgaming HQ is likely to face power outages and other storm-related issues. While TRUgaming has generators for this reason, we have to prioritize essential systems.
Our main goal is for our customers to keep access to their game servers. To accomplish this, we may bring down access to non-essential features if necessary.
With that said, please be aware that the following may have limited or no access during this time period:
- East-coast servers (Apex, NC).
- Server control panel (cpanel.trugaming.com)
West-coast servers (Austin, TX) likely will not be affected.
TRUgaming staff will be working diligently to respond to service interruptions, but our top priority is safety for our employees during this storm. Please bear with us over the next few days, and rest assured that should you experience server outages, we will restore your service as quickly as possible.
Please refrain from placing support tickets for server outages. We know before you do!
Once the storm has cleared we will send further information. Thank you in advance for your patience and understanding!
If you have any questions or concerns, please reach out to our staff via:
Ben Green – TRUgaming, LLC