Support hours are from 8AM-4PM EST, Monday-Friday (excluding company holidays).
Off-hours Server support is still available, depending on the availability of the customer support team. Billing and Media departments are NOT available during off hours.
The Frequently Asked Questions page contains answers to some of our most commonly asked questions. If you can’t find an answer to your question on the FAQ page, the Wiki may have what you’re looking for.
Check out our TRUgaming Wiki for more detailed answers on most common problems, including game specific help, control panel help, and other useful information.
Our TRUsupport Discord is the place to go for quick questions that aren’t covered in the Wiki or FAQ and for community help.
If you need help regarding your account specifically (like resetting a password or a major issue that’s not covered anywhere else), consider opening a Support Ticket.