How to Use cpanel.trugaming.com

Navigating the TCAdmin control panel seems harder than it really is. Check out our detailed guide below to get the most out of your game server!

See also: Video Tutorial

 

TCAdmin Control Panel Navigation

TCadmin Control Panel Guide


Login Screen

TCadmin Control Panel
The TCAdmin Control Panel Login screen requires three items of information for you to login.

  • Username & Password – Emailed to you when your account was created. Usernames CANNOT be changed.
  • Code – This 5 alphanumeric CAPTCHA field is not case sensitive, but IS required.

If you have forgotten your password. Click on the [ Forgot your password? ] link. Reset information will be emailed the email address on file.

 

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Account Information

TCadmin Control Panel Guide
My Profile – This section contains basic information provided when you ordered your server and we set up your account (if you ordered a TRUgaming server).
Feel free to add any additional information you would like to.IMPORTANT: If you change your email address, please remember to change it here so that you will continue to receive any updates, alerts, or other system messages regarding your account and/or servers.Additionally, if you forget your password, the email on file is used for password recovery/reset information.

 

Account Security – Used for changing your current account password.

This will NOT change any passwords you have setup in your game config files.
This is ONLY for access to the Control Panel and FTP access.

You can also set up Two-Step Verification for your account (see below for more info)

 

Email Notifications – Copies of any of emails sent from the Game Control Panel to the email address on file.

TWO-STEP Verification (also known as two-factor authentication)

Allows you add an extra layer of security to your account. You sign in with your password and a code sent to your phone.

Setup:

  • Install Google Authenticator on your smartphone. You may also use other types of OTP software or hardware.
  • Log in to TCAdmin.
  • Select “Account Security” from the menu options.
  • Select the “Two-Step Verification” tab.
  • Check “Enable two-step verification”
  • If you want to enable two-step for FTP access, check “Enable two-step verification for FTP connections”. If you enable this option, configure your FTP client to send the password in the following format: YourPassword#GeneratedTokenalso
  • Type the verification key in Google Authenticator or other software/hardware. If your software has scanning capabilities, you can also scan the QR code.
  • Generate a token and type it in the “Generated Token” field.
  • Click on Save.

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User Management

TCadmin Control Panel Guide User Management
Sub Users – Used to Add, Change or Delete new Sub Users to your account.

You can assign Sub Users specific permissions for specific games/voice services that you have associated with your account.

By selecting New from the options, you will see the same options as you would by selecting Create a Sub User.

Subuser 5.png

Create a Sub User – Used to create New Sub Users under your User Account.

REMEMBER

  • If you create Sub Users, they are bound by the same terms and conditions you agreed to when you signed up for your server.
  • You are responsible for any actions they take or changes they make on the server.
  • More information on creating/managing Sub Users see this page: Sub User Management

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Game & Voice Management

 TCadmin Control Panel Guide Game Voice Management
Game Services – Manage Your game server(s).

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By clicking on the IP Address/Port Number hyperlink, you will be taken to that individual game server’s management page.

More information on managing your game server see this page: : Game Server Management

 

Voice Services – Manage your voice servers.

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Support

 TCadmin Control Panel Guide Support
Support Tickets – Choose this option to Manage (Reply/Update or Close existing support tickets that have been opened.

Support tickets1.png
More information on managing your Active Tickets follow this link: Support Tickets

 

Open a New Ticket – Select this option to open a new Support Ticket.

More information on Opening a New Ticket follow this link: New Support Ticket



Still have questions about the TCAdmin Control Panel?

Send us an email, and we’ll gladly answer any further concerns you have.

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