411 on Game Server Management

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Things to Remember[edit]

SteamID64[edit]

Several games use the Steam64ID to identify, users, moderators, admins, etc.
To find your steamID64

  • Go to [https://steamid.io/]
  • Enter in your Steam profile URL.
    • Your Steam URL looks something like this: https://steamcommunity.com/profiles/........../
    • Copy and paste this into the 'input' box and click on the Lookup button
    • This will give you back a SteamI64D that will look something like this:76561198308XXXXXX (last digits removed for security)

I Can't See My Server[edit]

When trying to locate your game server either in-game or using the Steam Servers list, here are a few things to remember:

  • Some games use the server IP address and Connection Port to look up
  • Others use the IP address and the Query Port for look up
  • If you have made any mods or changes to your server, more often than not it will be under the "Unofficial' servers or 'Modded' Servers lists
  • If you have added your server to your Steam Favorites List, it should appear under the in game 'Favorites' servers list.
    Your server is not in your Favorites list? Well, How Do I Add My Server To My Steam Favorites?
  • Also, if you have recently restarted your server, some servers can take as long as 5 minutes to show up in any list

To locate your IP address, and Port(s) info look under the Service Information tab in your Game Control panel.
Portnumbers.png

  • Another thing to look for, make sure the Status is Running and the Pid number next to is is not 0

Runningpid.png

UDP / TCP Ports[edit]

  • Remember if you have your PC and network security tightened down you may need to make exceptions to allow connections to your server on both the Game/Connection Port, the Query port and
    if you need to FTP anything to your server the FTP port too.
  • The Game/Connection Port and Query Port numbers are included in your Meet Your New Server email.
    They can also be found on your Game Services tab in your Game Control Panel account seen below).
    Connection/Game Port number is the number after the ":" in the Connection Info line
    Query Port number is the number after the ":" in the Query Info line..
    Portnumbers.png

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Game Updates, Mod Installation and Mod Updates[edit]

Games Updates[edit]

If a game gets updated by the Developers, and you have not run the Steam Update on your server, you may get an error message saying you cannot connect or your version is out of date.
Some games are a little more tolerant about version differences between local and server versions, others not. For example ARK

Mod Installation[edit]

THINGS TO REMEMBER WHEN INSTALLING MODS

  • Not all mods are supported for mod stacking (multiple mods). Mods may also be outdated upon release of new game updates which have caused major issues for server owners in the past (data loss, crashing). Also, note that technical support related to mods will be rather limited. The moment mods are installed, we are not held liable for any issues which may be related to the mod install - including data loss, service instability, and so forth. You are given every tool necessary to add and maintain mods.
  • Some mods make changes to the same files. For exmaple: in 7 Days to Die, a lot of the HUD mods make changes to the \Data\Config\GUi\windows.xml file.
    So if you try to install multiple HUD mods it will not work. The last one installed will simply overwrite the existing copy.
    Well, you may get it to work, if you know XML and want to spend time comparing the two files and making the appropriate changes to a single 'master' windows.xml file.
    However, this may cause more errors or undesirable effects.

Mod Updates[edit]

If a game gets updated by the Developers, any mods you may have installed on your server MAY or MAY NOT work with the new update.
Especially if there are major changes in the game.

NOTE:
We try to stay update date on the MODS that we provide in the Game Control Panel, but it is not always possible.
If you find one that we may have missed updating, please let us know.

Config File Changes[edit]

REMEMBER:
Before making any changes to your server config file(s), you should:

  1. STOP your server
  2. MAKE your changes
  3. SAVE your changes
  4. START your server back up.

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FTP To My Game Server[edit]

The first thing you'll need is an FTP Client, both of the following are free;

Using a FTP Client like FileZilla[edit]

Getting Connected[edit]

  1. Load up Filezilla
    DO NOT USE THE QUICK CONNECT FEATURE - IT WILL NOT WORK
  2. Navigate to File -> Site Manager
    FileZillaTop.png
  3. Using the information from your Game Control Panel
    Ftpport.png
  4. Click 'New Site' on the popup dialogue and enter details as follows:
    Host: IP Address portion from the FTP line
    Port: Port Number portion from the FTP line
    Encryption: Only use plain FTP (insecure)
    Logon Type: Normal
    User: The FTP username is the same as the username for the game server control panel.
    Password: The FTP password is the same as the password for the game server control panel.
    FileZillaSM1.png
  5. Click the Transfer Settings tab -> Limit the number of simultaneous connections - Set this to 1.
    FileZillaTX.png
  6. Hit okay & connect. If all goes well you should now be able to navigate your service's folders.


Transferring Files[edit]

  1. Once you have connected to your server
    FileZillaDir.png
    1. In the Local site panel, locate the folder/files you want to transfer
    2. In the Remote site panel, locate the folder where you will be sending the folder/files, and Click on it
      If you need to create a new folder now is the time to do so.
      You can Right mouse click on the current folder and select Create directory or Create directory and enter it
  2. In the Local site panel, highlight all the folders/files you want to transfer.
    1. Then either drag them from the Local site to the Remote site destination folder
    2. Or Right mouse click and select the Upload option


REMINDER: Certain file types ARE restricted for security reasons (see below). You will get an error message when trying to transfer these prohibited file types

For more information on using FileZilla, please refer to the official FileZilla Documentation

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Restricted Files[edit]

We do restrict the uploading of certain file types such as *.exe;*.dll;*.so;*.bat;*.sh;*.cmd;*.vbs;*.pif;*.scr;*.com, and a few others for security reasons.
If you need a specific .dll or other restricted file uploaded that one of your mods require, please send us a link to either a file share location where we can get to the files you want uploaded or
to the original source location of the file(s). We will download them, scan them and then upload them to your server into a folder you specify.

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