Difference between revisions of "Support Tickets"

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'''Add Reply / Update Ticket''' - To update your ticket, simply enter your message/reply in the '''Message''' box and click on the [[image:Reply-Ticket.png|280px]] button.<br>
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'''Add Reply / Update Ticket''' - To update your ticket, simply enter your message/reply in the '''Message''' box and click on the [[image:Reply-Ticket1.png|280px]] button.<br>
 
An email message will be sent to the owner of the record for the ticket as well as TRUgaming Support staff.<br>  
 
An email message will be sent to the owner of the record for the ticket as well as TRUgaming Support staff.<br>  
 
'''View Ticket History''' - your entire ticket history can be seen ion the Ticket History section of this page.<br><br>
 
'''View Ticket History''' - your entire ticket history can be seen ion the Ticket History section of this page.<br><br>
'''Close Ticket''' - To close the ticket, simply click on the [[image:Close-Ticket.png|280px]] button.  You can still add a message to your ticket when closing it.<br>
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'''Close Ticket''' - To close the ticket, simply click on the [[image:Close-Ticket1.png|280px]] button.  You can still add a message to your ticket when closing it.<br>
 
'''NOTE:''' If you do Close your ticket with a reply message, no additional notifications will be sent to the TRUgaming support staff,  
 
'''NOTE:''' If you do Close your ticket with a reply message, no additional notifications will be sent to the TRUgaming support staff,  
 
so we will not see it your reply unless we go in and review '''Closed''' tickets.
 
so we will not see it your reply unless we go in and review '''Closed''' tickets.
 
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Latest revision as of 12:07, 26 June 2020

Main Page | CPANEL_Support | CPANEL_Support #Support

List of Active Tickets

Active-Support-Ticket.png

View/Edit Ticket - Too view a reply or edit any of the Active Support tickets in your list, click on the Subject hyperlink.
This will take you to the screen/options below.


View or Reply to a Ticket

Support-Ticket-Reply.png

Add Reply / Update Ticket - To update your ticket, simply enter your message/reply in the Message box and click on the Reply-Ticket1.png button.
An email message will be sent to the owner of the record for the ticket as well as TRUgaming Support staff.
View Ticket History - your entire ticket history can be seen ion the Ticket History section of this page.

Close Ticket - To close the ticket, simply click on the Close-Ticket1.png button. You can still add a message to your ticket when closing it.
NOTE: If you do Close your ticket with a reply message, no additional notifications will be sent to the TRUgaming support staff, so we will not see it your reply unless we go in and review Closed tickets.